Japanese Service Wisdom
AI promised efficiency. But something got lost along the way. I explore what Japanese service culture teaches us about bringing the human back, through 11+ years living and working in Japan.
“I fell in love with Japan during my first visit in 2005. Service is ingrained in the culture, and Daniel does an excellent job of bringing this to life. ”...”
Mark Levy, Decoding Customer Experience
“A different culture for service we can learn from ”...”
Michael Cooper, UNCX | The Age of Entanglement
“The concepts and ideas from Japanese Service Wisdom are simple, humble and potentially highly impactful. There is much to learn from observing and studying Japanese service culture!”...”
Jens Stark, Scaling Customer Value